Octo Solutions ltd is trading under the name of Octo Business Process Services (BPS).
Octo Solutions Ltd, as a controller of personal data (collectively referred to as “we”, “us” or “our” in this privacy policy), respects your privacy and is committed to protecting your personal data.
This privacy policy, being restricted to the usage of the current website, will inform the user (you) as to how we look after your personal data when you visit and log on your details to our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This website is not intended for children, and we do not knowingly collect data relating to children.
(1) The nature of Personal Data being collected.
Personal data, or personal information, means any information about an individual from which that person can be identified.
The types of personal data collected through our website are, your name, your address and your email addresses, usage data or technical data, to principally enable us to carry out the required due diligence on you and/or your company, before engaging into potential delivery of services.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your genetic and biometric data).
We also do not collect any information about criminal convictions and offences.
(2) The purpose for which Personal Data is collected.
We shall use the personal data, about you to
(i) register you as a customer,
(ii) process your requirements and eventually perform services under a contract for services
(iii) manage our relationship with you
(iv) request you to complete a survey
(v) administer our business and protect this website
(vi) deliver our marketing materials to you; and
(vii) enable us to use data analytics to enhance our services and the marketing audience.
Your personal data may be shared with our internal and external stakeholders, on a need-to-know basis, in order to enable us to carry out the objective, as aforementioned, for which personal data has been collected.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so or seek your consent afresh.
Please note that we may process your personal data without your knowledge or consent, in where this is required or permitted by law.
(3) Granting Consent to use Personal Data
By using the present website and logging in your personal data when contacting us, you expressly consent, for your personal data to be used for the purpose set out herewith.
(4) Your Legal Rights
We comply with the Data Protection Act 2017, and as user, you have the right to
(i) Request access to your personal data (commonly known as a “data subject access request”) .
You will not have to pay a fee to access your personal data (or to exercise any of the other rights set out herewith). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
(ii) Request correction of the personal data that we hold about you,
(iii)Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
We may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
(iv) Object to processing of your personal data especially if there is something about your particular situation which makes you want to object to processing as it impacts on your fundamental rights and freedoms and same overrides our legitimate interest to process your personal data. You also have the right to object where we are processing your personal data for direct marketing purposes.
(v) Request the transfer of your personal data to you or to a third party, and
(vi) Withdraw consent but this may impede upon the services to be provided to you.
(5) Retention of Personal Data
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
NB: This Policy is kept under constant review. It is apposite to note that we do not control third-party websites and are not responsible for their privacy statements and we may process other personal data once we have defined our commitment to you, through an engagement letter. If you have any questions about this privacy policy or our privacy practices, please contact us through the website.