Outsourcing your IT Service Desk to Octo BPS provides access to the best expertise and systems at a cost less than hiring and training in-house staff. We help you reduce overhead costs and scale up easily with 24x7x365 service coverage. Our highly experienced and certified resources ensure you keep pace with your business plans and strategic insights to fuel your business growth. Our services include:
Centralised services
- Help reduce IT costs by improving IT infrastructure through virtualisation and Azure technologies
- Deploy and administer Office 365 services
- Provide endpoint management to hardware and software through remote support
- Review, implement and manage disaster recovery and backup solutions to safeguard data to ensure business continuity.
Service Desk (24x7x365)
- Provide omni-channel support through our skilled customer centric team with expertise on Global Operations, Microsoft 365 systems and leading service desk solutions
- Act as a single point of contact with round the clock model to provide hardware, software and cloud support
- Apply continuous improvement and best practices to maintain high quality of service and deliver as per agreed key performance indicators
- Implement and deploy automation solutions to promote smooth interactions amongst team members and end-users for fast ticket resolution.